The fine print
Privacy policy
What we collect when you use this site or send us an enquiry, why, who it goes to, how long we keep it, and how to see, fix or delete it.
This policy explains how Tinting Xperts handles personal information, under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It covers this website and enquiries you send us through it, by WhatsApp, SMS, email or phone.
Who we are
Tinting Xperts is a car window tinting, paint protection and coating business with two workshops in Sydney: Revesby and Condell Park. Tinting Xperts, Unit 28/172 Milperra Road, Revesby NSW 2212. Email info@tintingxperts.com.au or call 0475 050 027.
What we collect
What you tell us in an enquiry: your name, mobile number, email address, your car, the service you're asking about, the workshop and a preferred date or time, and anything you write in the message.
How you found us: the page you landed on, the site or ad that sent you (for example a Google search or a Facebook ad, including the ad's click identifier), and when. This is kept on your device and reaches us only with an enquiry you send.
Technical details sent with an enquiry: your IP address and your browser's description of itself (its "user agent"). We use them to stop spam and, with your consent, to measure our ads.
Your cookie choices: a random ID, your choices and the date, kept as proof of consent. Nothing that identifies you.
With your consent only: analytics and advertising cookies from Google, Microsoft and Meta, explained on our Cookies page, and recordings of how you use the site (below).
We don't ask for sensitive information. Please don't include it in a message.
Why we collect it
To reply to you, quote, book and do the work, and to follow up.
To keep the site secure and free of spam.
With your consent, to measure which of our Google and Meta ads lead to enquiries, so we spend less on ads that don't work and can show our ads to people likely to need us.
We don't sell personal information, and we don't use it for any purpose you wouldn't reasonably expect from the above.
Session recordings (Microsoft Clarity), in plain words
If you say yes to analytics cookies, our site loads Microsoft Clarity. It records how pages are used: where you tap, click and scroll, how far down a page you get, and the size of your screen, your browser and device type, and roughly where you are (country and region, from your IP address). We watch these recordings and heat maps to find what's confusing or broken and fix it.
Clarity is set to mask what you type and other text you enter: it's hidden in your browser, before anything is sent, so your name, phone number, email address and messages never reach Microsoft. Clarity stores a random ID in two cookies (`_clck` and `_clsk`, listed on our Cookies page) to join the pages of a visit. If you say no to analytics cookies, Clarity doesn't load at all; if you change your mind later, it stops and its cookies are deleted.
Pixels and the Conversions API, in plain words
If you say yes to marketing cookies, our site loads the Meta Pixel and Google's advertising tags. They tell Meta and Google that someone who clicked one of our ads looked at a service page, tapped to call, message or email us, asked for directions to a workshop, or sent an enquiry.
When you do any of those and have said yes to marketing cookies, our server may also tell Meta (through its Conversions API) that it happened, with your browser's Meta identifier, its IP address and browser type, so it is counted once even if an ad blocker stopped the Pixel. Your email address and phone number are sent only as scrambled codes (SHA-256 hashes) that let Meta and Google match the event to an account without receiving the details themselves. If you haven't said yes to marketing cookies, none of this is sent.
Who we share it with
Meta Platforms (Facebook, Instagram), Google and Microsoft (Clarity): only with your consent, as described above. They store and process data outside Australia, mainly in the United States. We take reasonable steps under APP 8 by using their standard business terms, but overseas laws may not protect your information in the same way.
Service providers who host this website and our email, under confidentiality. Our web server is hosted in India.
Anyone the law requires us to share it with.
How long we keep it
Enquiry details are kept for 24 months. After that, your name, phone number, email address and message are deleted automatically; what remains (the service and the dates) can't identify you and is kept for our records. You can ask us to delete your details sooner.
Security
Enquiries are stored on a secured server and only our staff can see them, after signing in. We use HTTPS throughout.
Seeing, correcting or deleting your information
Ask us, using the contact details below, and we'll respond within 30 days. We may need to check it's you. You can also change your cookie choices at any time from Cookie settings at the bottom of every page.
Complaints
Contact us first and we'll try to put it right. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact
Tinting Xperts, Unit 28/172 Milperra Road, Revesby NSW 2212. Email info@tintingxperts.com.au or call 0475 050 027.
Changes to this policy
When this policy changes, we update the date at the top of this page. If the change affects cookies, we ask for your consent again.